are a small family owned and operated seed company who after many
years of offering seeds to our local area neighbors and friends decided to venture into
offering our seeds by
web based ordering beginning in 2004. We feel web based ordering is a great portal in
getting our old and rare varieties out to our customers in a fast and
friendly way. By
doing so helps to insure their continued survival so gardeners will
continue to have the opportunity to enjoy these plants from the past for
years to come.
Simply browse our online catalog, add the items you desire to your cart.
During the checkout process, you will have the opportunity to change the
quantities, remove items (by clicking the delete button beside the item
name), or continuing to shop. You may then place your order securely
using Visa, MasterCard, American Express or Discover.
stated below we do not at this time have a printed catalog but we do
offer the customer an option of ordering by mail if they wish to pay by
other means such as check or money order.
your order online and at checkout choose either money order or check as
your payment method, then simply mail in your payment to us within 7
you prefer to print out and mail in an order form instead,
Click here for our order
Most of our time is spent either in the fields or greenhouses or filling
orders. We are unable to take phone calls or accept orders over the
phone because of the time spent away from the office and because our
only phone line is our personal home phone and at this time we do not
have a line to my office.
New Hope Seed Company
P.O. Box 443
Bon Aqua, TN 37025
Click here for our "Contact Us" page.
We do not offer a printed
catalog, the cost makes it prohibitive at this time as well as our seed
varieties are in limited supply and stock levels can change very quickly
and this makes a printed catalog unfeasible. Our hope and goal
is to make your on-line shopping experience enjoyable, secure and easy for all our customers
You can shop our online
catalog to place your order and have the option of paying with check or
money order. (see above)
Terms of Payment:
payment is due, in U.S dollars, with each order.
accept all major credit cards, e-checks etc through PayPal. There
is no surcharge for using your credit card to make purchases. Please be
sure to provide your exact billing address and telephone
number (i.e. the address and phone number your credit card bank has on
file for you). Incorrect information will cause a delay in processing
Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks,
personal checks, and company checks in U.S. Dollars only. Orders are
processed upon receipt of a money order or cashier’s check. For personal
and company checks, please allow up to 10-14 banking days after receipt for
clearance of funds before the order is processed. We cannot guarantee
the availability of a product by the time funds clear or payment is
received. We will charge a $30 fee on all returned checks.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. New Hope Seed Company reserves the right at
any time after receipt of your order to accept or decline your order for
any reason or to supply less than the quantity you ordered of any item.
We have no set “in office”
business hours. Much of our time is spent in the fields and working on
orders, please refer to our
“Contact Us” page for further information
and a better understanding of our hours.
Orders and Federal EIN
do not accept purchase orders. They are expensive and time consuming to
process. Most times the costs associated with processing a purchase
order would be more than the seed order itself.
We try to keep our website
updated on a regular basis which allows us to make changes as quickly
as possible in the case we run out of a particular variety or package
size. But in the case we are out of a particular item when your order
is received we will refund you. If you are interested in substitutions, let us know.
have a new feature in our cart system called "Waiting List". For items
listed as "Out of Stock" you can click on the waiting list button
and record your interest in being notified when the item is again
available. You will be emailed promptly when that item of interest is
At this time we use the
U.S. Postal service as our carrier and shipping is by either First Class
or Priority Mail.
We don’t attempt
to make money on shipping. We
simply try to recoup some of the cost associated with filling and
shipping an order such as padded envelopes, fuel (trips to the post
office), boxes, postage, bank fees, etc. If we didn't cover costs, our preservation work
would be put at risk and we wouldn't be in business very long.
Shipping Time -- Most
orders ship within 3 business days of receipt of order, provided the
product ordered is in stock, (with the exception of plants that ship at
a different time and are shipped separately from other items). There can
be delays during the busiest time of the spring season. Orders are not
processed or shipped on Saturday or Sunday.
Multiple Product Orders
For a multiple product
order, we will make every attempt to ship all products contained in the
order at the same time with the exception of plants which ship at a
different time and separately from other items. Products that are
unavailable at the time of shipping will be shipped as they become
available, unless you inform us otherwise. You will only be charged for
products contained in a given shipment, plus any applicable shipping
charges. You will only be charged for shipping at the rate quoted to you
on your purchase receipt. The entirety of this shipping charge may be
applied to the first product(s) shipped on a multiple shipment order.
are typically shipped using US Priority Mail and carry free shipping.
Please use a valid email address and phone number. They will only be
used to aide in the processing of your order and required to help prevent
We do our best at using
appropriate packing materials and cannot accept responsibility for
damage caused by the carrier. All claims for damage must be reported to
the carrier immediately and filed with the carrier by the customer.
Delays in Deliver
We cannot guarantee when
an order will arrive. Consider any shipping or transit time offered to
you by New Hope Seed Company or other parties only as an estimate. We
encourage you to order in a timely fashion to avoid delays caused by
shipping or product availability.
The New Hope Seed Company
shall not be responsible for loss or damage caused by delays in delivery
from strikes, acts of war, fire, casualty, inability to obtain materials
or other causes beyond our control.
In the event a product is
listed at an incorrect price due to typographical error or error in
pricing information received from our suppliers, Our Store shall have
the right to refuse or cancel any orders placed for product listed at
the incorrect price. Our Store shall have the right to refuse or cancel
any such orders whether or not the order has been confirmed and your
credit card charged. If your credit card has already been charged for
the purchase and your order is canceled, Our Store shall immediately
issue a credit to your credit card account in the amount of the
We do not ship International, plants only ship to the areas stated on
the tobacco plant ordering page.
New Hope Seed Company
cannot accept returns after 30 days from
time of shipping or any opened seed packages. The seed would have to be
because of potential
contamination and exposure to unregulated storage humidity and
temperature and frankly, we are just too small to absorb losses that are
not our fault.
Contact us for proper
authorization and shipping instructions prior to returning any item.
Return authorization is required before returns are accepted. No
returns will be accepted after 30 days from time of invoicing.
Once return authorization
is received, the customer is responsible for any shipping and insurance
costs. A 30% restocking fee will be charged on all acceptable
returns. Unauthorized returns will be sent back at the customer's
Sweet Potato and
Tobacco Plants cannot be returned.
Shipping and handling
Cancellations may be
accepted but since we package seeds as orders are received we charge a
20% restocking fee to cover wasted materials, labor, and card processing
Some plants that are
naturally occurring or have been cultivated for years have been deemed
by some governments, (local, state, provincial and federal) as being
classified as a noxious weed. We will not knowingly supply seed that
breaks a local law so please check the laws in your area before ordering
and planting. If you proceed to purchase these seeds from us, you do so
under the agreement that you will use them for non-planting purposes.
For your convenience here
are two links that may aid you in determining what would be considered a
noxious weed in your state.